The Cyber Security Review | Tuesday, November 22, 2022
The pandemic accelerated hybrid work and cloud adoption, but it also ignited the Great Resignation.
FREMONT, CA: Sixty-nine million Americans–20 per cent of the US population– were “separated” from their jobs by the end of 2021. Organisations employ fewer individuals as they use technology more frequently. The enterprise onboarding and offboarding capabilities have been hampered by all of this. Businesses still struggle to automate this process, which leads to catastrophic loss of IT assets and unwanted access. The pandemic and the Great Resignation placed a massive load on business onboarding and offboarding processes to the point where automating them has become a priority.
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Increased Churn, More Apps to Manage
Firms will likely still need help reducing turnover. According to a McKinsey and Company report, 53 per cent of employers will see more voluntary turnover in 2021 than in prior years. Additionally, according to the business, 51 per cent of employers anticipate making job cuts in 2022. At the same time, mid to large-sized businesses have an average of 187 software-as-a-service (SaaS) apps. Automating secure offboarding procedures has become a strategic business need due to rising IT demands, rising employee turnover rates, and the associated dangers to data privacy, security, and financial stability, according to Ramin Ettehad, co-founder of Oomnitza.
When depending on people to manually process onboarding and offboarding requests across various IT platforms, there is too much possibility for errors, gaps, inaccuracies, and inefficiencies. Additionally, many processes need to be better maintained and documented.
Doubt About Automation Capabilities, Loss of assets
YouGov's 2022 State of Onboarding Process Automation Report research revealed that almost half of IT leaders had doubts about their company's capacity to successfully automate employee onboarding and offboarding. Forty-nine per cent of companies reported losing at least five per cent of their technical assets as a result of employees quitting, while 27 per cent lost more than ten per cent and 1/5 lost between 10 per cent and 20 per cent.
Due to insufficient deprovisioning by former employees and contractors, 42 per cent of respondents encountered at least five per cent of unauthorised access to SaaS applications and cloud infrastructure; 15 per cent experienced more than 10 per cent of such instances, and 17 per cent were unaware of the full scope of such access.
Insufficient automated workflows between departments and a lack of IT solutions to support secure employee offboarding were mentioned by 48 per cent of respondents. When offboarding employees and contractors, technology, healthcare, and manufacturing businesses have lower asset reclamation rates (more than 36 per cent) than other industries. Compared to other industries, they reported more instances of former employees accessing SaaS and cloud resources without authorisation. In comparison to other industries, retail and technology showed less overall trust (more than 60 per cent) in the automation of their on-boarding and off-boarding processes.
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