A lack of or an excessively poor security plan can make a company exposed and lead to a range of problems. It's always better to be cautious than sorry for network security.

Fremont, CA: On a daily basis, the security spectrum's challenges alter and evolve. It's a minefield out there, with new threats appearing so frequently and with such severity that it's enough to make providers go crazy. There are a number of things that contribute to MSSPs' problems in this area.

Some of the problems in providing managed security are:

Searching and managing security talent

Because there is a scarcity of skilled security applicants on the market, attracting and retaining these professionals is difficult. West Monroe has had success by hiring from inside and providing a comprehensive training program for our security operations center analysts.

Changing how organizations consume IT

Many businesses are adopting SaaS-based cloud apps, which do not connect with MSSP-managed security monitoring solutions. As a result, the managed service provider is left with numerous security solutions to maintain, or, more commonly, a gap in coverage and insight into security threats.

Low capacity to provide threat identification and incident response

Many MSSPs only offer security log monitoring services, which limits their ability to conduct in-depth security incident investigations. This may irritate clients, who believe the alerts are meaningless and that the MSSP is placing the research load on the customer. To prevent false positives and give meaningful alerts to clients, MSSPs must integrate into client workflows and have access to security tools.

Identifying role and responsibility of managed security services

The market is filled with security solutions claiming to defend enterprises from the next security attack; however, each of these security technologies must be managed and maintained, and the boundary between the managed services provider and internal IT can be difficult to discern.