Managed security service providers face many technical challenges in the infrastructure they develop, the tools they implement, and the processes adopted to drive services.

FREMONT, CA: Given the sheer volume of threats facing organizations, it will need more advanced security mechanisms. This necessity has led to an increasing number of organizations to collaborate with a Managed Security Service Provider (MSSP) to compensate for their shortcomings. As a response to the threat landscape, MSSPs started developing managed identification and response service offerings. The main goal is to effectively assist organizations by detecting a potential threat and aid in their quick and rapid response. But there are some significant business challenges for MSSPs that firms overcome. Here is more to it.

Bidirectional integrations are vital in supporting full automation and orchestration. To attain this, some methods support flexible integrations like scripting languages or proprietary methods. Whatever method is selected, it will be straightforward to be deployed by the MSSPs or their customers. Unidirectional integrations can be more suitable for the customer to implement in cases where full bidirectional integrations are not needed. Accordingly, an effective platform should support standard data ingestion methods, database connections, APIs, email, online forms, and shared data standards.

Workflows are at the core of the automation and orchestration activities an MSSPs provides. These workflows help mitigate the burden of repetitive tasks on an MSSP’s operations team. However, the implementation of these workflows must be flexible enough to assist almost any process required to be codified within the solution. Workflows should aid the use of both built-in and custom integrations and the creation of manual tasks that should be completed by an MSSP analyst. Additionally, flow-controlled workflows should help multiple types of flow control mechanisms that allow an analyst to make a manual decision before the workflow continues.

To find attacks and patterns that may not have been identified through automated methods, many security service providers now include different threat hunting forms to their service offerings. When it comes to a multi-tenant environment, to facilitate this process, threat intelligence and correlated events must be displayed in a coherent and straightforward visual manner to enable analysts to effectively examine the full picture and gather the context needed to issue the right response.